Privacy Policy

1. Data Collection

   We collect personal information necessary to provide high-quality healthcare. This includes names, contact details, age, gender, and sensitive medical data such as health history, prescriptions, and diagnostic reports. We also collect non-personal data like IP addresses for website optimization.

2. Use of Information

   Your data is used exclusively to:

   • Create personalized care plans and assign appropriate caregivers.
   • Coordinate with diagnostic labs or medical equipment providers.
   • Process payments and issue invoices.
   • Improve our website functionality and send relevant health updates.

3. Data Sharing and Disclosure

   We do not sell or rent your personal information to third parties. Data is shared only with:

   • Assigned healthcare professionals (nurses, physiotherapists) to ensure proper treatment.
   • Partnered diagnostic laboratories for home sample collection.
   • Legal authorities if required by law or to protect the safety of our staff and clients.

4. Data Security

   We implement industry-standard security measures, including encryption and secure servers, to protect your sensitive health information from unauthorized access, loss, or alteration. Access to your medical records is restricted to authorized personnel only.

5. Cookies and Tracking

   Our website uses cookies to enhance user experience. Cookies help us understand how visitors interact with our site, allowing us to improve navigation. You can choose to disable cookies through your browser settings, though some features of the site may become unavailable.

6. Your Rights

   You have the right to access, update, or request the deletion of your personal information stored in our database. To exercise these rights or to raise a concern regarding your data, please contact our privacy officer via the contact information provided on our website. We periodically update this policy to reflect changes in legal requirements or our service protocols.